If one of our guests does not turn up on the day, can we get a refund?
With cancellation insurance
If Cancellation Insurance was purchased at the time of booking, a refund request can be made. You must inform our office prior to the cruise departure time that one of the guests has cancelled.
No refunds will be issued if a guest misses a cruise and we are not informed prior to the scheduled departure time, even with Cancellation Insurance purchased.
Without cancellation insurance
No refunds are available for guests who cancel on the day.
Please see our terms & conditions page for the full cancellation policy.
Note, all refunds (including those with cancellation insurance) will attract a 20% administration fee.